Battery Not Holding Charge

Symptoms

• Runtime drops below 15 minutes on a full charge (expected: 35 minutes)
• Unit dies mid-clean despite showing a full charge when starting
• Charging light on the dock flashes amber repeatedly instead of showing a steady charge progression
• Battery indicator in the Monverta app shows significantly degraded capacity

Likely Causes

1. Battery degradation — lithium-ion cells naturally lose capacity after 18 to 24 months of regular use. This is normal wear.
2. Faulty charger or dock — the dock's charging contacts may be dirty or the power adapter may not be delivering full voltage.
3. Poor dock contact — the unit is not seated correctly in the dock, so charging is intermittent or incomplete.
4. Software glitch — the battery management system occasionally needs a full discharge-and-recharge cycle to recalibrate.

Step-by-step Fix

1. Check the dock connection. Remove the unit from the dock and inspect the metal charging contacts on both the unit and the dock base. Wipe them with a dry cloth to remove dust, water spots, or residue.
2. Verify the power adapter. Ensure the dock is plugged into a working outlet. Try a different socket. Check that the adapter LED (if present) is lit.
3. Perform a full charge cycle. Place the unit on the dock and leave it to charge uninterrupted for a full 4 hours, even if the indicator shows full before that. This allows the battery management system to recalibrate.
4. Test runtime. After the full charge, run the unit on a normal clean and time how long it lasts. If runtime is still under 20 minutes, proceed to the next step.
5. Check battery health in the app. Open the Monverta app, navigate to your AquaDry S1 device, and check the Battery Health section. If it shows below 60%, the battery has reached end of life.

Important: The AquaDry S1 battery is not user-replaceable. It is sealed inside the unit to maintain the waterproof rating. Do not attempt to open the housing — this will void the warranty and risk water damage to internal components.