Loss of Suction

Symptoms

• Noticeably reduced pickup performance on both hard floors and carpet
• Machine sounds strained or higher-pitched than usual
• Debris left behind after multiple passes
• Suction feels normal at the wand end but weak at the floorhead

Likely Causes

1. Dustbin is full and needs emptying
2. Post-motor filter is clogged and restricting airflow
3. Blockage in the wand, floorhead neck, or connection point
4. Dustbin seal is not seated correctly after last empty
5. Filter is damp — was washed and not fully dried before refitting

Step-by-step Fix

1. Empty the dustbin. Even at 70–80% capacity, suction can drop noticeably. Press the red release tab, empty the bin, and rinse if needed. Allow to dry fully before reattaching.
2. Remove the filter (located above the dustbin, behind the purple tab on the body). Hold it up to light — if it appears grey or opaque, it needs washing. Rinse under cold water until the water runs clear and leave to air dry for a minimum of 24 hours. Do not use a hairdryer.
3. With the dustbin and filter removed, shine a torch through the main airpath. Look for any blockages — tissues, socks, and large debris are common obstructions.
4. Disconnect the floorhead and wand. Look through each section to confirm no blockage. Push a broom handle gently through the wand if needed.
5. Reassemble with a clean, completely dry filter and retest.